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Terms and Conditions

 

GENERAL TERMS AND CONDITIONS

The General Terms and Conditions (hereinafter referred to as the "Terms") of the Guitar God online store have been formed in compliance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for virtual and electronic business.

The following Terms apply to the use of the Guitar God online store, accessible via the direct link www.guitar-god.com (hereinafter referred to as the "Online Store") as well as to the purchase contracts concluded at the Online Store, and to all related services provided by us. Purchase contracts are an agreement between you (hereinafter referred to as "You" or "Customer") and Guitar God, spletna trgovina, Peter Rener, s.p., Kot pri Prevaljah 25, 2391 Prevalje, with the registration number: 8354126000 and VAT number: SI52944760, who is also an e-commerce operator (hereinafter referred to as "Guitar God" or "Seller" or "We" or "Our").

We reserve the right to modify and/or change these Terms from time to time, and your continued use of the Online Store or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to the Terms, then you must immediately stop using the Online Store.

 

Last change: February 20, 2020

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INFORMATION ABOUT THE SELLER

Company name: Guitar God, spletna trgovina, Peter Rener s.p.

Company address: Kot pri Prevaljah 25, 2391 Prevalje, Slovenia

Email: info@guitar-god.com

Phone number: +38641-852-221

VAT number: SI52944760

Registration number: 8354126000

Registration date: 01/03/2019

Business bank account: SI56 6100 0002 1571 789

SWIFT BIC Code: HDELSI22

 

 AVAILABILITY OF INFORMATION

The Seller undertakes to always provide You with the following information:

  • Information on the identity of the merchant (in particular, the company and its registered office, as well as the company registration number);
  • contact information that allows the user to communicate quickly and effectively with the Seller (email address, telephone number);
  • information on the essential characteristics of the product or the services offered by the Online Store, including post-sales services and guarantees;
  • information on the accessibility of products or services offered by the Online Store (all items or services forming part of the Online Store offer should be made accessible within a reasonable time limit);
  • the terms and conditions of product delivery, the execution of services, in particular, the method, place and date of delivery;
  • price information should be provided in a clear and unambiguous manner, clearly stating any additional fees and delivery costs;
  • information on the payment and delivery method;
  • data on the validity of offers in the online store;
  • information on the deadline within which it is still possible to withdraw from the contract, and the conditions of withdrawal;
  • information on the possibility of product return and whether this reimbursement incurs any additional costs for the user;
  • information on the user complaint procedure and contact details of the appropriate manager.

 

REGISTRATION AND PURCHASE PROCEDURE

Customers intending to place orders at the Online Store must first register. By registering in an Online Store, You will acquire a user name that is identical to your email address and a user-defined password. The user name and the password are unambiguously determined and linked to the entered Customer's information. By registering You certify and warrant that You are of age and that You possess the legal right to enter into binding contracts. By registering You become a user and acquire the right to purchase. By purchasing a product, the user becomes a buyer.

The personal data requested during the registration must be true and correct. In particular, the Customer may not enter any third-party data and in the event of any changes shall be under obligation to immediately update his or her personal data in the Online Store.

Once the order is placed, the Customer (buyer) receives an email notification from the Seller that the order has been accepted. This concluded the contract of sale between the Seller and the Customer. From now on, all the prices and other terms are fixed and apply to both, the Seller and the Customer. The Customer has access to the information on the status and content of the order. Upon receipt of the order, the Seller checks the order and the availability of the products ordered, and confirms the order or refuses it for a valid reason. Upon confirmation of the order, the Seller informs the Customer of the expected delivery date. At this point, the purchase agreement of the products ordered between the Seller and the Customer is irrevocably concluded.

Delivery times may sometimes be longer than indicated due to delays within the shipping process or higher demand. The Seller assumes no responsibility for damage that would result from longer delivery times.

The Seller prepares and ships the ordered products within the agreed time frame, and informs the Customer via electronic message about the shipment execution. The Seller issues an invoice in paper form to the Customer with itemized costs and explanation of the right to withdraw from the purchase by returning the purchased products, if necessary and possible.

The buyer is responsible to check the correctness of the information before placing the order. Subsequently placed objections regarding the correctness of the issued invoices will not be taken into account. 

 

PAYMENT METHODS

The payment for the purchase of the products from the Online Store may be made by the payment service provider Braintree, whereas Braintree’s terms and conditions shall apply exclusively; the Customer must have a user account with the respective provider.

 

PRICES

All prices in the Online Store are listed in EUR and include VAT, unless explicitly stated otherwise. All store prices are the prices of the products and do not include shipping costs, unless explicitly stated otherwise. All prices are valid only for orders placed in the Online Store. All prices apply at the time the order is placed and do not have a predefined validity; therefore they only apply to the respective changes.

Despite the Seller's efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case the Seller agrees to allow the Customer to cancel the purchase and offer a solution that is beneficial to both parties.

 

DELIVERY

The Seller will ship the purchased products to the Customer within the agreed time frame.

The products in stock are shipped within 15 days. In case the products are not in stock, the Customer shall be promptly informed and the Seller shall ship the ordered products within 22 days.

The production period of custom-made and specially designed products is up to 30 days, whereby such products will be shipped within 37 days.

The Seller reserves the right to longer shipping and delivery times. 

Contractual partners for the delivery of packages are specified at the end of the purchase process. The Seller reserves the right to choose another delivery service if that could make the delivery process more efficient. The Seller is not responsible for any delays on the part of the contractual delivery service partners, or for any damage to the packaging. The Customer should immediately inspect the received goods and in case of any physical damage, lack of any goods or signs of being opened beforehand, immediately contact the contractual partner for the delivery in order to initiate the complaint procedure with the delivery service.

 

RIGHT OF WITHDRAWAL, RETURN OF PRODUCTS

You have the right to withdraw from this agreement within 14 days without providing any reason. The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the products. To exercise Your right to withdrawal, You must inform Us of Your decision to withdraw from this contract by an unequivocal statement (a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient to send the communication concerning Your exercise of the right to withdrawal to customercare@guitar-god.com before the withdrawal period has expired (name and date of the order included).

 

EFFECTS OF WITHDRAWAL

If You withdraw from this contract, We shall reimburse to You all payments received from You, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until We have received the products back or You have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the products or hand them over to Us without undue delay and in any event not later than 14 days from the day on which You communicate Your withdrawal from this contract to the following address: Guitar God, Peter Rener s.p., Kot pri Prevaljah 25, 2391 Prevalje, SI- Slovenia by registered mail. The deadline is met if You send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Returned products must be in original packaging, unused, undamaged and in saleable condition, accompanied by all relevant documentation, unless the products are damaged, lost or incomplete through no fault of the Customer. In case of a legitimate complaint, the Customer has the right to replace the product with an identical or a similar one, or claim a full refund. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal within 14 days without providing any reason shall be applicable only to consumers (natural persons).

When returning the products, copy of the invoice and cancellation form shall be sent to the Seller by email to customercare@guitar-god.com

The Seller is not responsible for any damage during the delivery.

The Seller is not obliged to accept packages with no postage paid.

You do not have the right to withdraw from a distance contract for the delivery of goods made according to the exact instructions of the Customer and adapted to Customer's needs or specifications (i.e. custom-made products). Only exceptional circumstances can be the reason for taking a custom-made product back, replacing it with a new one or reimbursing the whole purchase price (e.g. manufacturing defects).

 

WARRANTY

An individual product works flawlessly only if the Customer follows the instructions provided. In case that the product does not function flawlessly, the Seller guarantees free repair of defects resulting from flaws in materials or production. In case the product cannot be replaced or repaired, the Customer will receive a refund of the purchase price.

The warrant does not apply in case of defects due to improper use, negligent handling, mechanical damage, failure to follow instructions and malfunctions in the event of force majeure. Furthermore, the warranty does not apply in case of malfunctions due to unauthorized intervention. Likewise, the warranty does not apply if the product is not maintained in accordance with the instructions.

Scratches, abrasions, etc. that result from daily use of the product are not subject to warranty.

The warranty period lasts for a period of two years and it starts with the date of delivery. When claiming under the warranty, the Customer shall provide the invoice for the product. The warranty does not exclude consumer rights arising from the seller's liability for defects in the products. Repairs carried out after the expiry of the warrant period are payable.

 

COMPLAINTS AND DISPUTES

The Seller follows the applicable consumer protection regulations. The Seller has an effective customer support system for resolving complaints and employs a person that can be contacted by Customer via e-mail in case any issues occur. In case of issues or a wish to appeal, the Customer can contact the Seller via the email address customercare@guitar-god.com. The complaint processing procedure is confidential.

The Seller will confirm that the complaint has been received within eight working days and the guarantee claim will be resolved within the statutory deadline. The Seller will strive to resolve any dispute under mutually agreed conditions. If a mutually agreed-upon solution cannot be reached, all disputes between the Seller and Customer will fall under the jurisdiction of the appropriate court.

These Terms and all disputes between the Seller and Customer fall under the jurisdiction of Slovenian law.

For all rights and obligations not specified under these Terms, provisions of the Code of Obligations, the Electronic Commerce Act, the Data Protection Act and the Consumer Protection Act shall apply.

OUT-OF COURT DISPUTE RESOLUTION

In accordance with legal norms, Guitar God does not recognize the authority of any out-of-court provider for settling disputes, launched by the Customer.

In accordance with legal norms, Guitar God does not recognize the authority of any out-of-court provider for settling disputes, launched by the Customer.

In the event that the Customer is not satisfied with the resolution of the complaint, they can, in accordance with applicable legislation, file to initiate the procedure of out-of-court settlement of a specific consumer dispute through the European Commission for Online Dispute Resolution. In accordance with regulation (EU) 524/2013, Guitar God is publishing a link to the European Commission for Online Dispute Resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

The Customer can also decide to file a lawsuit with the competent court according to the Customer permanent address.

 

LIMITATION OF LIABILITY

The Seller makes every effort to ensure that up-to-date and correct information appears in the Online Store. Product properties, delivery times or prices can change so rapidly that the Seller fails to correct the published data in a timely manner. In such case, the Seller will inform the Customer of the changes and allow the Customer to cancel the order or replace the ordered product.

Although the Seller attempts to provide accurate images of the products sold in the online store, all images should be considered symbolic. Images do not guarantee the properties of products featured.

GUITAR GOD COPYRIGHT OWNERSHIP
 
Guitar God holds exclusive rights to configurable customized designs purchased through online product configuration in the Guitar God Online Store. Guitar God reserves the right to make any configurable combination part of their Online Store offer and sell it as a single individual product. 
 

PRIVACY POLICY

The Seller attaches great importance to the protection and safety of the Customer's personal data. All the relevant information is contained in Our Privacy Policy as amended from time to time, which is part of these Terms.

CONTACT INFORMATION

In case you need any information or assistance with the online quotation, ordering, delivery, use of the Online Store or return of goods, please do not hesitate to contact us at customercare@guitar-god.com.

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